Afternoon Shift Lead
On-siteRaleigh, North Carolina, United States
Job Summary
Oversee up to six Team Players during assigned shifts, conducting daily inspections, audits, and re-inspections to maintain club standards, cleanliness, and atmosphere. Assist the General Manager and Assistant Manager in implementing member retention strategies, training new staff, and resolving day-to-day member issues. Monitor performance metrics using the Team Performance Tracker, audit daily paperwork, and manage inventory orders while ensuring all team members adhere to company policies and Excel values. Handle minor infractions directly and report major violations to management, representing the company at community outreach events.
Required Qualifications
- At least 18 years of age
- High School Diploma or equivalent
- CPR/AED certification
- Comfortable standing for long periods of time
- Proven ability to lead, encourage, develop, and supervise the work of others
- Demonstrated the ability, confidence, and leadership to manage a team
- Great communication skills with internal and external customers
- Team-oriented, motivated, and well-organized
- Ability to think critically and evaluate solutions to problems proactively
- Proficient ability in Microsoft Office and using a computer
- Ability to handle sensitive and confidential information
- Familiar with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
- Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds
- Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
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