Aftermarket Parts Specialist II
On-siteSussex, Wisconsin, United States
Job Summary
Provide accurate, timely support to dealers and customers for standard and moderately complex aftermarket parts requests. Independently identify parts, prepare quotations, and manage order entry and maintenance for a broader range of products and configurations. Use technical documentation, system tools, and product knowledge to resolve non-routine inquiries and recommend appropriate solutions. Coordinate with plants, warehouses, logistics, service, and other internal teams to resolve order-related issues and support timely fulfillment. Manage customer follow-up, case documentation, and service communications to ensure clear status updates and closure. Share knowledge and best practices with newer team members and help reinforce process discipline.
Required Qualifications
- Associate degree or equivalent experience
- 2–4 years of relevant experience in customer service, order management, technical support, aftermarket support, manufacturing operations, or a related business function
- Working knowledge of parts support, quoting, and order management processes
- Ability to interpret routine technical documentation and apply product knowledge to customer needs
- Proficiency in ERP, case management, and standard business systems
- Strong communication, follow-up, and problem-solving skills
- Ability to prioritize multiple requests and work independently within established guidelines
- Regularly required to talk and hear
- Regularly required to use hands to manipulate objects or controls
- Regularly required to stand and walk
- Occasionally required to stoop, bend or reach above the shoulders
- Must occasionally lift up to 25 pounds
- Frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus
- Occasional travel
Desired Qualifications
- Bachelor's degree in business, supply chain, technical service, or a related field
- Experience supporting dealer networks, service parts, or aftermarket customers in a manufacturing environment
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