Aftermarket Customer Support Representative
$65,000–$65,000 year
On-site · Iowa, United States or Minnesota, United States
Job Summary
Provide aftermarket customer support for John Deere dealership locations, handling inbound and outbound customer inquiries via phone, text, email, chat, and video; manage online orders through ACCESS and shop.deere.com; share detailed part information and complete sales transactions when possible; conduct proactive outreach to inform customers about parts and service opportunities; perform administrative duties and support inventory and training initiatives to ensure high-quality stock and customer satisfaction.
Required Qualifications
- 5+ years of John Deere dealership experience, assisting customers at the parts counter or as a field aftermarket sales representative.
- Thorough knowledge of the EQUIP business system in a John Deere parts sales environment.
- Exceptional customer service skills demonstrated through direct customer sales and support interactions in previous roles.
- Technical knowledge or ability to quickly adopt and utilize various communication technologies including call system management, group and one-on-one text, email, live chat, video, or other communication media as adopted by the company.
- Advanced Microsoft Office skills with emphasis on Microsoft Excel capabilities.
- Ability to effectively communicate individually and in group settings with customers and employees.
- Willingness to work extended hours, split shifts, and weekends when required.
- High School Diploma or GED equivalent required.
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