After Sales Technical Architect
On-siteToronto, Ontario, Canada
EXPIREDToronto, Ontario, CanadaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Assess the existing technology landscape for global aftersales transformation, analyzing application portfolios including ERP, CRM, OMS, and legacy platforms to map integrations and data flows. Define future-state target architecture covering applications, APIs, and operational processes while identifying bottlenecks, technical debt, and modernization opportunities. Facilitate workshops with engineering, product, and business teams to translate requirements into architectural solutions and present recommendations to executive stakeholders. Lead phased modernization strategies and platform evaluations to enable scalable, customer-centric servicing operations across industries like automotive, watches, and medical devices.
Required Qualifications
- Ability to work within EST business hours and collaborate effectively with North American teams
- Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments
- Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments
- Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments
- Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses
- Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps
- Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries
- Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes
- Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms
- Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems
- Experience assessing and modernizing legacy environments and complex integration landscapes
- Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations
- Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks
- Strong workshop facilitation, stakeholder management, and communication skills
- Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions
- Excellent communication skills with the ability to simplify complex topics for a broad range of audiences
Desired Qualifications
- Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs
- Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability
- Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms
- Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions
- Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms
- Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms
- Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions
- Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks
- Previous consulting experience leading discovery, assessment, and architecture-definition engagements
- Experience operating within global organizations requiring scalable, multi-region technology strategies
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