After-Hours IT Support Desk Technician
On-sitePlano, Texas, United States
Plano, Texas, United StatesOn-sitePart Time
Part Time
Job Summary
Identify, analyze, and resolve common technical issues regarding workstations, mobile devices, operating systems, software, and hardware. Manage the ticket queue to ensure timely resolution by following SOPs and knowledge base articles. Provide customer support using remote connection software and deliver thorough documentation for each interaction. Troubleshoot advanced desktop issues, VPN connectivity, entry-level server support, and hardware problems. Respond to tickets via a ticketing system while maintaining high attention to detail and strong phone skills. Available Saturday and Sunday from 12:00 AM to 11:00 AM.
Required Qualifications
- IT Fundamentals and A+ certifications, or equivalent professional experience
- 1+ year of professional help desk experience
- Strong customer service skills
- High attention to detail
- Ability to follow instructions and policies
- Ability to adapt to changing and fast-moving environments
- Strong phone skills
- Saturday and Sunday from 12:00 AM to 11:00 AM
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