After-Hours Dispatcher
On-siteVilla Rica, Georgia, United States
Job Summary
Answer phones to respond to discharge orders, ride requests, customer inquiries, and complaints while projecting a professional company image. Place orders in the computer system, provide information for providers with projected service times, and transfer calls to appropriate regional team members. Identify, research, and resolve issues using the computer system, then follow up on unresolved inquiries and complete call logs. Organize, plan, and optimize daily trip route assignments in a cost-effective manner, ensuring short and long-range planning identifies trips requiring eligibility verification. Work a flexible schedule, applying previous dispatch experience and strong organizational skills to handle calls, route messages, and support other departments.
Required Qualifications
- Previous dispatch experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to analyze schedules and assign resources appropriately, efficiently and cost-effectively
- Good organizational skills
- Attention to detail
- Ability to focus on assigned tasks
- Willingness to work a flexible schedule
- High school diploma or equivalent
Desired Qualifications
- Collaborative work style with internal departments and external facilities/providers
- Excellent time management skills
- Excellent Negotiation skills
- Computer literacy with ability to learn customer service software applications
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