AFSIM Trainer (Customer Success Specialist)
On-siteWright-Patterson AFB, Ohio, United States
Job Summary
Develop and maintain onboarding materials, training content, and self-paced learning resources for AFSIM users. Plan and conduct virtual and in-person training events, delivering hands-on instruction to orient new users and teach advanced applications. Collect and analyze user feedback to identify opportunities for improving training effectiveness and customer satisfaction. Maintain comprehensive knowledge bases and support documentation, ensuring all materials remain current and aligned with product updates. This part-time role supports user adoption and engagement for Modeling, Simulation, and Operations products at Wright Patterson AFB.
Required Qualifications
- Active, day-to-day user of AFSIM
- Demonstrated experience using AFSIM in an operational, analytical, modeling, or simulation environment
- Proven ability to train, mentor, and support users of varying skill levels
- Experience developing instructional materials, user guides, presentations, or online learning content
- Strong verbal and written communication skills
- Ability to present technical concepts clearly to both technical and non-technical audiences
- Strong organizational skills and attention to detail
Desired Qualifications
- Experience delivering virtual and in-person technical training programs
- Experience developing e-learning or self-paced training materials
- Familiarity with customer success, user engagement, or technical support functions
- Experience maintaining knowledge bases, documentation repositories, or learning management systems
- Background in modeling and simulation, defense analysis, operational research, or military applications
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