Affordable Housing Case Manager
$39,437–$55,120 year
On-siteSalt Lake City, Utah, United States
Job Summary
Conduct initial, annual, and interim re-examinations of income and family composition through interviews and documentation collection. Calculate housing assistance payments and tenant rent portions in accordance with HUD regulations, processing changes and notifying participants and landlords. Accurately enter housing and income data into the software system while maintaining complete case files. Educate participants on program policies and resolve concerns or complaints between landlords, participants, and the housing authority. Coordinate with inspectors for timely inspections and investigate allegations of fraud using HUD software. Provide timely customer service via email, text, and phone with interpretation services when appropriate. Perform rent reasonable market study comparisons and maintain organized records under pressure. This role supports HASLC's mission to assist over 10,000 individuals with rent subsidies in Salt Lake City.
Required Qualifications
- High School diploma or equivalent, and two years' experience in social services, administrative/customer service, or a related housing industry position; or an equivalent combination of education and experience
- Self-starter with an ability to maintain organized records with efficiency and accuracy under pressure of deadlines, with interruptions
- Effective conflict resolutions skills with a high degree of tact and diplomacy
- Ability to work with confidential and sensitive information
- Demonstrated ability to multitask and creative problem solving
- Make accurate mathematical calculations
- Accurately interpret and follow regulations relating to the HCV (Section 8) Program
- Work effectively with people from diverse cultural and ethnic backgrounds
- Interpersonal skills with ability to work independently as well as part of a team
- Demonstrated skills in Microsoft Office Suite software (Outlook, Word, Excel, etc.)
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