Aesthetician
On-siteNew York City, New York, United States
Job Summary
Perform various types of massages to ensure Spa guests have an extraordinary experience, handling all hotel member interactions with the highest level of hospitality and professionalism. Treat guests with courtesy and respect while maintaining thorough knowledge of spa services, tools, and products to effectively assess, inform, and educate clients on their specific needs and contraindications. Consult guests to determine expectations, advocate for additional services, and maintain a clean, organized work space compliant with local health codes. Work harmoniously with co-workers and supervisors while adhering to all Health and Safety guidelines, Work Rules, and established protocols. Maintain appropriate licenses and certifications, operate the massage table continuously, and endure physical demands including standing 75% of the shift and lifting up to 10 pounds. Work a flexible schedule including AM, PM, weekends, and holidays.
Required Qualifications
- Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
- Ability to work a flexible schedule (AM, PM, Weekends & Holidays).
- Demonstrate previous spa concierge and/or other spa work experience and strong work ethic and reliability.
- Demonstrate strong customer service and/or sales experience and/or ability to promote and sell services and products.
- Demonstrate energy and enthusiasm, motivation and motivational ability.
- Demonstrate professional manner, oral and written communication, discretion, and appearance.
- Demonstrate the ability to successfully collaborate, cooperate, and contribute to the organization and to colleagues.
- Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping.
- The act of conducting a massage requires physical strength – a aesthetician must be able to move and manipulate a human body in a safe manner.
- Lifting/Pushing/Pulling/Carrying: Carry up to 10 pounds.
- Mobility: 15% of the shift will require walking around the spa.
- Continuous Standing: 75% of the stand while performing massages.
- Environment Physical Job Requirement: Hearing, vision, speech, and literacy.
- One-on-one communication with guest, managers and fellow employees.
- Must be able to observe conditions in the Spa. Must be able to see how the hotel member is responding to treatment.
- Must be able to read material.
- Requires using massage oils, lotions and creams during massage.
- Operating massage table 100% of time.
- Must be able to effectively communicate in writing to guests, vendors and fellow employees.
Desired Qualifications
- High School graduate or equivalent vocational training.
- Ability to read, write, and speak English.
- One to two years in a similar role in a hospitality environment. Deep knowledge of local goods and services in critical, along with established vendor contacts.
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