AES Key Account Rep II
On-siteSaltillo, Coahuila, Mexico
Job Summary
Act as the primary point of contact for customers, addressing inquiries, processing orders, and providing detailed product information. Review mechanical drawings and specifications to determine product needs, then manage and track requests from initial inquiry through production and delivery. Process order modifications, cancellations, and returns accurately while maintaining accurate account data and interactions within CRM tools. Collaborate closely with internal departments such as customer service, logistics, and finance to streamline processes and ensure operational alignment. Requires a Bachelor's degree, minimum two years of related experience, and proficiency in Microsoft Office and CRM software.
Required Qualifications
- Bachelor's degree or an equivalent combination of education and experience
- Minimum 2 year of related experience
- Proficiency in Microsoft Office and Customer Relationship Management (CRM) software
- Excellent customer service skills, including effective listening and communication
- Ability to handle difficult or emotional customer situations with professionalism
- Strong problem-solving and time-management skills
- Ability to adapt to changing priorities and competing demands
- Ability to read and interpret mechanical drawings and specifications
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