AECOM Traffic Management Center Operator Trainee
$41,600–$41,600 year
On-siteColumbia, South Carolina, United States
Job Summary
Monitor field surveillance cameras and Intelligent Transportation Systems to detect traffic incidents, then dispatch and coordinate South Carolina Highway Patrol (SHEP) patrollers for roadside assistance. Answer motorist calls, communicate with law enforcement and emergency services via radio and phone, and log roadway closures and event data using ATMS software. Perform written documentation of all activity and adhere to Standard Operating Procedures while maintaining customer service standards. This role requires a rotating overnight schedule (6pm–6am) with potential 12-14 hour days, contingent on passing a background check and completing six weeks of SCDOT training.
Required Qualifications
- High School Diploma or GED
- Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies
- Ability to operate software platforms and web-based applications
- Must pass a state and federal criminal history/security background check
- Must pass a pre-employment drug screen
- Ability to successfully pass post-employment 6-week SCDOT TMC training and performance program which is a condition of continued employment
Desired Qualifications
- Previous experience working in a call center, customer service, 911 Operator or dispatching environment
- Demonstrated ability to meet a high level of customer service expectations
- Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment
- Previous experience working in a position which includes heavy telephone, radio, and computer/technology usage
- Effective oral and written communications skills for in-person, radio, and phone conversations
- Ability to interpret and understand geographic information portrayed on a map and map-based applications
- Knowledge of interstates and state routes throughout South Carolina with geographic familiarity of the freeway system and arterial roads
- Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications
- Efficient and accurate data entry skills
- Ability to solve problems and prioritize tasks, and be organized, responsible and timely
- Ability to work independently and in a team environment
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