Advisory Client Service Supervisor
On-site · Green Bay, Wisconsin, United States
Job Summary
Oversee advisory client service team, mentor Client Service Associates, and manage onboarding, client experience, and SOPs to ensure seamless service delivery. Responsible for preparing advanced reports and documentation to support client reviews and financial planning, coordinating with compliance, operations, and trading, and interfacing with custodians to open accounts and update information. Lead process optimization and SOP management, develop training programs, and drive department projects. Requires a Bachelor’s degree in finance or related field, five years of financial services or client service experience with at least two years in a supervisory role, Series 7/63/65 or 7/66, and strong communication, analytical, and organizational skills. Proficiency in Schwab, Salesforce, and Microsoft Office Suite, with knowledge of regulatory standards and a focus on continuous improvement.
Required Qualifications
- Bachelor's degree in finance, business administration, or a related field
- Minimum of five years of experience in financial services or client service
- At least two years in a supervisory role preferred
- Active (or willing to sit for) Series 7, 63, and 65 or Series 7 and 66
- Strong understanding of advisory operations and client service principles
- Proven ability to lead and develop a team in a fast-paced environment
- Excellent communication, interpersonal, and organizational skills
- Strong problem-solving and analytical abilities
- Proficiency in Schwab, Salesforce, and Microsoft Office Suite
- Familiarity with financial services industry regulations and compliance standards
- Ability to manage multiple priorities and adapt to changing business needs
- Commitment to continuous improvement and operational excellence
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