Advisor Services Analyst/Associate
$70,000–$110,000 year
On-site · New York City, New York, United States
Job Summary
Join CAIS as an Advisor Services Analyst/Associate, where you will be pivotal in transforming client service through technology and operational improvements. You'll work directly with financial advisors, supporting transactions related to alternative investments, and optimizing workflows to enhance service delivery. Responsibilities include building relationships, guiding users through the CAIS platform, and collaborating with various internal teams to streamline processes. Ideal candidates will have a Bachelor's degree, 1-4 years of relevant experience, strong communication skills, and a systems-oriented mindset for process improvement.
Required Qualifications
- Bachelor’s degree in finance, business, economics, operations, technology, or a related field.
- 1-4+ years of experience in a client facing role (client service, client operations, investor relations), or support roles within fintech, financial services, or tech-enabled service organizations.
- Prior experience within Financial Services required; wealth management and/or alternative investments a plus.
- Strong client-facing written and verbal communication skills – you're clear, confident, and comfortable engaging with Advisors and internal partners.
- Curious and proactive mindset with demonstrated experience learning quickly in a fast-paced environment.
- Systems-oriented thinker with the ability to identify patterns, bottlenecks, and root causes – and proactively translate ideas for improving efficiency and consistency into clear operational or technical requirements.
- FINRA Series 7 and 63 preferred or required within six months of hire.
Desired Qualifications
- Familiarity with automation concepts (rules-based workflows, low-code/no-code tools, APIs, or agentic workflows); hands-on experience preferred.
- Hands-on experience with CRM and service platforms (Salesforce Service Cloud preferred); experience supporting or designing workflows, queues, routing logic, and automation rules a plus.
- Experience operating in product- or platform-driven environments where service delivery relies on systems, data, and well-defined processes rather than ad hoc manual work.
Additional Requirements
- This position requires candidates to obtain FINRA Series 7 and 63 licenses within six months of hire.
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