Advisor I, Mandarin Chat Support
On-site · Cyberjaya, Selangor, Malaysia
Job Summary
The Advisor I, Mandarin Chat Support role involves providing customer service and resolving routine issues for clients via various communication channels. Key responsibilities include ensuring service meets KPIs, clarifying customer requirements, empathizing with customer needs, and maintaining accurate records. Candidates should possess a high school diploma and relevant experience, with strong customer service skills, effective communication abilities, and a dependable nature. Flexibility in shifts and a capability to adapt quickly in a fast-paced environment are essential.
Required Qualifications
- High school diploma
- Three to six months of relevant experience (preferred)
- Strong customer service orientation
- Strong computer navigation skills
- Effective communication skills (written and verbal)
- Attention to detail
- Ability to multi-task
- Flexibility to adapt to changes
- Tolerance for repetitive work
- Team player and can work independently
- Patience in customer contact situations
Additional Requirements
- Job requirements may vary by country and will not contravene any local laws
- For UK, exclude high school information in candidate profile
- For Philippines, minimum of two years of college education required
- In India, ability to handle complex queries and resolve independently
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