Advisor I, Customer Service – English
On-site · Cyberjaya, Selangor, Malaysia
Job Summary
The Advisor I, Customer Service position involves interfacing with customers via inbound and outbound calls, as well as online communication, to provide customer service support and resolve routine issues related to client products or services. Responsibilities include ensuring service quality as per KPIs, clarifying customer requirements, actively listening to customer needs, maintaining knowledge of client offerings, preparing accurate documentation, and contributing to customer satisfaction improvement initiatives. The role requires strong attention to detail, effective communication skills, and the ability to work in a fast-paced environment.
Required Qualifications
- High school diploma
- Three to six months of relevant experience preferred
Desired Qualifications
- Strong computer navigation skills
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking
- Ability to work as a team member and independently
- Demonstrate patience in customer contact situations
Additional Requirements
- Job requirements may vary by country
- Not applicable to employees in Germany
- Exclude high school information in UK
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