Advisor I, Content moderation– Japanese
On-site · Kuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Advisor I, Content moderation– Japanese interfaces with customers via inbound calls, outbound calls, or the Internet depending on client requirements. This role provides customer service support and resolves routine problems regarding the client’s products or services. Key duties include meeting KPIs, clarifying requirements, empathizing with customers, greeting them professionally, maintaining basic product knowledge, documenting interactions, participating in activities to improve customer satisfaction, and rotating shifts as needed. The role requires high school level education with related experience, strong communication and computer skills, teamwork, and the ability to work in a fast-paced environment across multiple regions.
Required Qualifications
- High school diploma preferred
- three to six months of relevant experience preferred
- courteous with strong customer service orientation
- strong computer navigation skills and PC knowledge
- ability to communicate effectively in writing and verbally
- dependable with strong attention to detail
- multitasking ability and adaptability to a fast-paced environment
- ability to work as a team member and independently
- patience in customer interactions and professional tone
- ability to rotate shifts, as needed
- location-specific language requirements (Japan)
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