Adventure Itinerary Specialist-Florida
Remote
RemoteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Respond to client inquiries across email, phone, and messaging channels while managing booking modifications, cancellations, and special travel requests. Provide accurate information on destinations, documentation, and agency processes, then follow up to confirm plans and gather post-trip feedback. Address concerns with empathy and efficiency to ensure a seamless, stress-free experience from trip planning through safe return. This role supports Xperience Xscape Travels USA's mission to deliver personalized service to travelers nationwide.
Required Qualifications
- Excellent communication skills—both written and verbal.
- A background in customer service, ideally within travel, tourism, or hospitality.
- High attention to detail, strong organizational habits, and a proactive mindset.
- Tech-savvy and able to learn new systems and booking tools quickly.
- A genuine enthusiasm for travel and helping others create memorable experiences.
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