Advancing Financial Adviser-2
On-siteMbombela, Mpumalanga, South Africa
Job Summary
Conduct standard customer service activities, handle simple inquiries, and receive visitors while ensuring adherence to external regulatory codes and internal conduct protocols. Interview customers using a multilevel sales script to clarify requirements, make calls to potential customers for relationship development, and provide a first point of contact for resolving queries and complaints. Maintain accurate customer details in the system, document follow-up actions, and input data into spreadsheets. Identify sales opportunities through referrals and recommendations, then balance stakeholder interests and build networks both inside and outside the company.
Required Qualifications
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
- Consultative Selling
- Customer Feedback Management
- Customer-Focused
- Customer Service
- Customer Understanding
- Evaluating Information
- Identifying Customer Needs
- Identifying Sales Opportunities
- Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
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