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Old MutualPosted 1 month ago

Advancing Financial Adviser-2

On-siteMbombela, Mpumalanga, South Africa

Full TimeEnterpriseFINANCE

Job Summary

Conduct standard customer service activities, handle simple inquiries, and receive visitors while ensuring adherence to external regulatory codes and internal conduct protocols. Interview customers using a multilevel sales script to clarify requirements, make calls to potential customers for relationship development, and provide a first point of contact for resolving queries and complaints. Maintain accurate customer details in the system, document follow-up actions, and input data into spreadsheets. Identify sales opportunities through referrals and recommendations, then balance stakeholder interests and build networks both inside and outside the company.

Required Qualifications

  • NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
  • Consultative Selling
  • Customer Feedback Management
  • Customer-Focused
  • Customer Service
  • Customer Understanding
  • Evaluating Information
  • Identifying Customer Needs
  • Identifying Sales Opportunities
  • Oral Communications
  • Probing Questions
  • Qualifying Prospects
  • Sales Data Management
  • Sales Software
  • Strategic Selling
  • Strengthening Customer Relationships
  • Balances Stakeholders
  • Builds Networks
  • Communicates Effectively
  • Customer Focus
  • Ensures Accountability
  • Instills Trust
  • Interpersonal Savvy
  • Manages Complexity

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