Advanced Therapies Non-Clinical Coordinator
$70,000–$110,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Coordinate pre- and post-hospital support for patients and caregivers, including housing, transportation, meals, and travel logistics. Procure financial assistance and manage manufacturer application processes for reduced-cost therapies. Maintain accurate records of patient support activity, financial coverage, and referral pipelines while building historical views of care pathways. Advocate for expanded financial resources by engaging with manufacturers, foundations, and institutional stakeholders. Create non-product clinical workflows in Epic systems and partner with clinical, operations, and social work teams to align coordination efforts with patient care plans. Share insights from patient interactions to support internal quality improvement. This full-time onsite role in New York requires 4–5 days per week.
Required Qualifications
- 5–7+ years of experience in a non-clinical healthcare coordination function, such as social work, care navigation, patient access coordination, donor search coordination, financial counseling, or a related field within a health system or specialty care environment
- Deep knowledge of patient scheduling, coordination, and support tools, including proficiency with Epic EHR systems and related patient management platforms
- Demonstrated experience with cell and gene therapies or other advanced or complex oncology treatments, including CAR-T, bispecific antibodies, theranostics, or adjacent care pathways such as bone marrow transplant
- Familiarity with manufacturer patient assistance programs, co-pay support structures, and the financial assistance landscape for high-cost specialty therapies
- Strong organizational skills and a detail-oriented approach, with the ability to manage multiple concurrent cases and administrative workflows without compromising service quality
- Strong interpersonal and communication skills, with the ability to engage compassionately and credibly with patients, caregivers, referring providers, manufacturer representatives, and internal clinical teams
- Proven ability to excel in an independent, self-directed role that requires proactive problem-solving, strong follow-through, and personal ownership of outcomes for patients
- Experience maintaining accurate records, compiling program statistics, and contributing to reporting that informs operational and advocacy decisions
- This is a full-time position based in New York, NY
- The role requires working onsite 4–5 days per week
Desired Qualifications
- Experience working within an academic medical center, NCI-designated cancer center, or health system with a dedicated cell and gene therapy or bone marrow transplant program
- Direct experience navigating manufacturer hub programs, specialty pharmacy coordination, or integrated support services for advanced oncology therapies
- Background in social work, financial counseling, or case management with exposure to indigent care, foundations, or government assistance programs as they relate to oncology
- Experience building and maintaining referral relationship databases and supporting external provider engagement or outreach programs
- Comfortable working cross-functionally with physicians, nurses, pharmacists, social workers, and operations teams in a fast-paced, high-acuity clinical environment
- Prior experience in an early-stage or evolving treatment area within healthcare where building new processes and structures from the ground up is expected
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.