Advanced Technical Support Engineer
On-siteWarsaw, Mazovia, Poland
Job Summary
Conduct L3 post-sales support for a major European customer, resolving production and non-prod issues via daily engagement and primary case management. Develop workarounds for product limitations, analyze performance issues, and document Root Cause Analysis (RCA) while scripting in Linux and automating tasks. Escalate critical issues to Engineering and provide feedback to internal teams regarding Account, PLM, and R&D needs. Perform occasional off-hours support and travel as required. This role leverages expertise in Telco OSS/BSS solutions, network troubleshooting, and cloud-native deployment environments within a people-first, flexible work culture.
Required Qualifications
- Bachelor's degree in a related field from a college or university
- 5+ years related experience
- Master's degree with 3+ years experience
- 5+ years' experience supporting software solutions
- Experience in an Engineering or technical support role with an equipment vendor in the Telco industry
- Strong Linux skills
- Scripting skills
- Strong Network Troubleshooting experience
- Knowledge of the OSS/BSS/Network Management solutions/Systems
- Knowledge of JAVA
- Knowledge of Python
- Knowledge of Shell Scripting
- Knowledge of PostgreSQL
- Knowledge of Neo4j
- Knowledge of Mysql
- Experience in database queries
- Knowledge on SNMP
- Knowledge on Syslog
- Knowledge on ICMP
- Knowledge on SSH
- Hands-on experience on RESTful APIs
- Experience and understanding of kafka messaging bus
- Experience on Talos Kubernetes
- Deployment experience in cloud-based environment AWS/Azure/GCP/OpenShift
- Experience with CI/CD pipeline
- Source Control (svn, github)
- Ticketing systems (JIRA, salesforce, other)
- Detail-oriented with strong analytical and problem resolution skills in a customer-facing role
- Expert monitoring, debugging and troubleshooting skills
- Good automation skills
- Strong written and oral communication skills
- Ability to work independently
- Ability to work with a globally distributed team
- Occasional weekend support
- Extra hours needed
- CEST time zone
Desired Qualifications
- Experience in database queries
- Knowledge on SNMP, Syslog, ICMP, SSH
- Experience in using monitoring tools like Nagios, Grafana, Prometheus and Kibana
- Experience on Talos Kubernetes
- Deployment experience in cloud-based environment AWS/Azure/GCP/OpenShift
- Experience with CI/CD pipeline – Jenkins etc
- Experience in an Engineering or technical support role with an equipment vendor in the Telco industry
- 5+ years' experience supporting software solutions
- Experience in database queries is an advantage
- Experience on Talos Kubernetes is an advantage
- Deployment experience in cloud-based environment AWS/Azure/GCP/OpenShift is an advantage
- Experience with CI/CD pipeline – Jenkins etc is an advantage
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