Advanced Technical Service Associate
$72,800–$72,800 year
On-siteScottsdale, Arizona, United States
Job Summary
Diagnose, troubleshoot, repair, and debug complex electro/mechanical equipment, computer systems, software, and networked or wireless systems for field engineers and product support personnel. Handle escalated situations where first-line support has failed to isolate or fix malfunctioning issues, and report design, reliability, and maintenance problems to engineering teams. Provide technical service management and support to customers using highly technical or sophisticated systems, including potential customer installation and training. Ensure all repairs strictly adhere to company policy, procedure, and customer quality requirements. Requires a Department of Defense SECRET security clearance, Sec+ or IAII certification, and minimum three years of relevant experience. Contact KDunkin@geologics.com for further details.
Required Qualifications
- Department of Defense SECRET security clearance
- Sec + or other IAII certification
- Network/ IT systems management
- SQL server
- Software administration
- Troubleshooting in a windows environment
- Experience with failure and root cause analysis reporting
- Associate's degree or equivalent
- Minimum of 3 years of relevant experience
Desired Qualifications
- Direct customer service and/or direct customer interaction experience
- Knowledge of CA Spectrum One Click software suite
- Experience with Oracle CRM
- Microsoft Terminal Server
- HBSS
- Anti-Virus
- network monitoring tools
- Asset management software
- Microsoft Windows Active Directory tools
- Support of DoD or DHS systems
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