Advanced Support - Resolution Support Specialist I
On-siteSalem, New Hampshire, United States
Job Summary
Resolve client requests and technical issues requiring research, system data corrections, and outcome documentation. Determine appropriate corrective actions for basic administrative tasks through complex plan document matters while meeting internal response time targets. Handle inbound client service responsibilities during peak periods using proficiency in Omni, Tops, Clarify, and other systems. Provide expert knowledge to internal and external business units, suggest process improvements, and stay informed on 401(k) industry developments. Requires at least one year of client service experience, a bachelor's degree preferred, and strong communication skills to work in a fast-paced environment.
Required Qualifications
- Proficiency in various systems, including Omni, Tops, Clarify, and others
- At least 1 year of experience in a client service environment
- Strong communication skills
- Problem-solving skills
- Organizational skills
- Ability to work in a fast-paced environment
- Ability to handle multiple projects simultaneously
- Meeting internal response time targets
- Diversity, equity, and equal employment opportunity commitment
- Ethical conduct
Desired Qualifications
- Bachelor's degree or equivalent
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