Advanced Office Clerk
$41,600–$49,920 year
On-siteOceanside, California, United States
Job Summary
Answer the main office phone line, direct calls to appropriate sections, and take messages as required. Schedule and reschedule medical appointments, determine patient eligibility, and relay instructions or referrals to patients. Maintain accurate appointment schedules and logs using government computer systems, validating demographic information and updating records. Call patients to manage scheduling, cancellations, and specialty care consultations. Obtain and file medical records, extract necessary information, and review files for completeness and accuracy. Conduct daily record retrieval and delivery, ensuring arrival prior to appointments, and prepare statistical reports for quality assurance.
Required Qualifications
- High school diploma or General Educational Development (GED) equivalency
- At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification
- A fully qualified typist (computer keyboard) with a minimum of 50 WPM
- Ability to communicate effectively, both orally and in writing
- General office administrative and clerical skills to perform receptionist duties and answer telephones
- Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems
- General knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards; Accreditation Association for Ambulatory Health Care (AAAHC)
- Basic medical terminology
- Must be able to obtain clearance to access the work site located on a military installation and be granted a Common Access Card (CAC)
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