Advanced Audio Visual Technician
$70,068–$108,605 year
On-siteNew York City, New York, United States
Job Summary
Respond to escalated audio-visual issues and repair malfunctioning equipment by resolving root causes rather than symptoms. Set up, troubleshoot, and maintain multimedia systems including projectors, audio equipment, and videoconferencing tools for meetings, conferences, and training sessions. Ensure proper connectivity and install necessary software to support enterprise growth and future expansion. Provide technical support using diagnostic tools while acting as a liaison between customers and IT to resolve reported incidents. Maintain current technical expertise, document policies, and evaluate new IT tools for implementation. Fulfill departmental coverage requirements and meet statistical metrics driving overall performance.
Required Qualifications
- Respond to problems called in and repair malfunctioning equipment in a timely manner
- Provide technical audio-visual, multi-media, and video support services
- Set up, troubleshoot, and maintain multimedia equipment such as video projectors, monitors, audio systems, video cameras, DVD players, and videoconferencing equipment
- Ensure proper connectivity of equipment, networks, and computers to the AV system for display
- Provide support with audio-visual troubleshooting, configuration and diagnostic tools
- Install all necessary audio-visual equipment and software
- Excel at providing customer service in all verbal and written interactions with users
- Work as part of a team to meet goals set forth by Information Services management
- Meet or exceeds documented and communicated statistical metrics that drive overall departmental performance
- Take ownership of issue and incident resolution
- Maintain current technical expertise in the rapidly changing technology of Albany Med Health System Information Technology
- Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed
- Provide documentation, policy and procedure standards for the audio-visual environment
- Identify and evaluate information technology tools for potential implementation
- Maintain confidentiality by using and communicating information only as needed to perform one's duties
- Perform at or above the Information Services performance standards
- Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence
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