Advanced Agent Marketing Client Success Support Specialist (Job ID: TIMDEE2)
$20,800–$20,800 year
Remote · Mexico
Job Summary
Client Success Support Specialist role focused on assisting Customer Success Managers with client communication, technical questions, CRM updates, app/order tracking, and refund/credit-back processing. Responsibilities include answering client questions in written English, guiding clients through apps and internal processes, monitoring availability, checking integrations, tracking app/order status, ensuring accurate data in CRM, and supporting offboarding. Core duties also cover quality-checking disposition calls, confirming appointment processes, and following up with required Google Sheets or tracking forms. The candidate should be tech-savvy, highly organized, and capable of de-escalating frustrated clients professionally, with experience across multiple systems. Key tools referenced include GoHighLevel (GHL) and Slack, and strong written English is essential for client communication and internal updates.
Required Qualifications
- C1 English level required
- English language proficiency for all work
- Experience with GoHighLevel/GHL and Slack
- Strong written English
- Ability to communicate clearly and document accurately
- CRM updates and data management
- App/order tracking and refund/credit-back processing
- Conflict resolution and de-escalation
- Offboarding support and client communication
Desired Qualifications
- GoHighLevel/GHL
- Slack
- Strong written English
- CRM updates
- client communication
- app/order tracking
- refund and credit-back requests
- conflict resolution
- English proficiency (C1)
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