Advance Technical Support - Service Segment Engineer
$105,050–$161,800 year
On-siteVancouver, Washington, United States
Job Summary
Plan product support portfolios across their entire lifecycle, ensuring alignment with pricing strategies and seamless end-to-end service delivery. Collaborate globally to formulate innovative services and solutions addressing evolving customer demands while driving profitable growth. Conduct thorough business analysis to identify root causes and formulate recommendations for process enhancements. Establish and manage service level agreements to ensure consistent, high-quality service delivery. Represent services within core product teams, incorporating requirements into development stages including warranty support and cost analysis. Prepare marketing materials to support key customer account teams and enhance engagement. Provide mentoring and guidance to lower-level employees while exercising independent judgment in resolving complex business issues.
Required Qualifications
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence
- 7-10 years of work experience
- experience in service business management
- experience in delivery
- experience in solution architecting
- experience in business planning
- or a related field
- Agile Methodology
- Analytics
- Business Development
- Business Strategies
- Business To Business
- Customer Relationship Management
- Data Analysis
- Digital Marketing
- Go-to-Market Strategy
- Key Performance Indicators (KPIs)
- Market Research
- Marketing
- Marketing Strategies
- New Product Development
- Product Management
- Product Marketing
- Product Strategy
- Project Management
- Thought Leadership
- Value Propositions
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Desired Qualifications
- experience in service business management
- experience in delivery
- experience in solution architecting
- experience in business planning
- or a related field
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