Adult Behavioral Health Member Liasion - Remote
RemoteArizona, United States
Job Summary
Build partnerships with individuals, families, and key stakeholders to promote recovery, resiliency, and wellness in integrated care settings. Communicate and collaborate with member services and providers to identify concerns and remove barriers affecting service delivery or member satisfaction. Collaborate with the Member Liaison Coordinator and Veteran Liaison, attending community meetings and forums to promote member and family support programs. Advocate for trauma-informed, supportive, and recovery-oriented service environments through care management and coordination. Review assigned policies for accuracy, track AMPM and ACOM policy requirements to ensure provider and contractor compliance, and participate in curriculum reviews for Peer Recovery Support Training agencies. This full-time remote role requires residency in an authorized remote state and at least two years of customer service or health plan operations experience, with a preference for five years navigating Arizona behavioral health systems.
Required Qualifications
- 2 years in customer service, sales and/or health plan operations/Medicare/Medicaid experience
- Must meet the requirement of lived experience either for themselves and/or a core family member
- Reside in the state of Arizona
- High school diploma or GED in general field of study
- Effective communication both verbal and in writing
- Knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Outlook, SharePoint, AI)
- Knowledge of the Arizona Behavioral Health System
- Knowledge of the Adult Behavioral Health System
- Knowledge of Community Resources to help families when accessing the behavioral health system
- Confidence in collaborating with community stakeholders, providers, AHCCCS, OIFA Alliance
Desired Qualifications
- 5 years experience working in and navigating the Arizona behavioral health services delivery system and how health plan operations/Medicare/Medicaid are integrated into the system
- Intermediate or better understanding and usage of SharePoint, including page design
- Experience in facilitating meetings, community discussions and member forums
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