ADRC Resource Specialist
$65,478–$65,478 year
On-site · Wausau, Wisconsin, United States
Job Summary
Provide information and assistance to older adults and adults with a disability and their families; perform long-term care options counseling; determine eligibility for Wisconsin’s Long Term Care Programs; assist with Long Term Care Medicaid applications including enrollment and disenrollment; complete required documentation in the client tracking system; refer customers to appropriate agencies and services; conduct outreach to target populations and community agencies; collaborate with internal teams and community partners to ensure proper referrals and coordination of care; travel to individuals’ homes and community locations as needed; participate in agency committees and ongoing training; maintain accurate records and ensure timely completion of paperwork; demonstrate strong interviewing, interpersonal, and communication skills and a commitment to trauma-informed practice.
Required Qualifications
- Bachelor’s degree in human services, Social Work or closely related field
- At least one (1) year working with older adults or adults with a disability
- A valid driver's license and a driving record that meets County standards
- Ability to obtain Functional Screener and Options Counseling certification within 3 months of date of hire
- Ability to work effectively with older adults and adults with disabilities
- Ability to conduct assessments of customer needs through telephone or in person interviews
- Skills in interviewing individuals in a one on one or group setting
- Excellent interpersonal, verbal and written communications skills
- Ability to develop and maintain rapport with community partners
- Ability to communicate detailed and accurate information to individuals and groups
- Knowledge of community resources that assist older and disabled adults
- Adhere to program and position standards
- Ability to research, analyze and resolve problems
- Ability to listen and respond in a nonjudgmental and respectful manner
- Ability to work independently and exercise judgment in accordance with established procedures
- Ability to travel to individuals’ homes and community locations
- Ability to be organized, multitask and meet deadlines
- Commitment to ADRC-CW mission, contributing to a positive work culture that fosters teamwork and excellent customer service
- Adhere to confidentiality requirements
- Knowledge of and commitment to adopting a trauma informed approach to practice
- Skills in utilizing a computer using a variety of software, email and internet
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