Adoption Counselor
On-siteSacramento, California, United States
Job Summary
Deliver excellent customer service to the public, staff, and volunteers by answering adoption questions, processing front desk paperwork, and handling counter transactions. Show adoptable animals, interpret body language, and perform dog-to-dog evaluations to assess compatibility and safety. Educate potential adopters on animal behaviors, medical concerns, and breed-specific traits while managing a fast-paced environment with minimal wait times. Maintain accurate records of discussions and behaviors, handle voicemails, and assist with special events and fundraising. Work collaboratively within a team dedicated to saving lives, adhering to safety policies and available for weekends, holidays, and overtime.
Required Qualifications
- High school graduate or GED equivalent
- One year experience in animal welfare
- One year experience in providing excellent customer service
- Basic animal care knowledge, including knowledge of domestic animals in regard to breeds, behavior, appropriate care and housing, common health problems, disease symptoms and handling techniques
- Possess a valid California Driver's License with a clear driving record for at least one year prior to application
- Basic computer skills using standard office programs such as Word and similar programs
- Ability to work effectively with the public, fellow employees, management, and volunteers, as well as other agencies and groups that work in conjunction with the SSPCA
- Consistently advance compassion and patience towards members of the public, fellow employees, management, and volunteers
- Must be punctual and maintain regular, predictable attendance
- Must be able to utilize email as a primary means of communication, including the use of spreadsheets, scheduling adopted animal rechecks, and scheduling surgeries and other medical procedures
- Type and enter data at a rate of 35 words per minute
- Ability to read and retain instructions, short correspondences, and memos
- Must be available and willing to work such weekends, holidays, overtime, and attend mandatory training and meetings as the employer determines are necessary or desirable to meet its business needs
Desired Qualifications
- Open to learning and utilizing new research in animal behavior
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