ADO Field Trainer/Customer Service Representative (Novi)
On-siteNovi, Michigan, United States
Job Summary
Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits while receiving, processing, and verifying insurance and membership transactions. Take ownership of complaints and inquiries, proactively follow through to resolution, and accept payments from customers according to money handling procedures. Maintain cash drawers by counting cash and keeping daily logs. Gather and prepare quotes for all lines of business and offer training to ADO staff, agent staff, and agents on Farm Bureau Insurance and FB Partner Group products. Oversee daily office operations of the Agent Development Office and serve as a multi-line subject matter expert for field staff.
Required Qualifications
- Associate's degree
- Experience with Microsoft Outlook, Word, Excel and PowerPoint
- Active P/C license
- Willingness to pursue continuing job-related training and education
Desired Qualifications
- Bachelor's degree with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance
- Minimum one year of experience in insurance processing
- Two-years professional office experience and customer service
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