Admissions Visitor Experience & Engagement Coordinator
On-siteWilkes-Barre, Pennsylvania, United States
Job Summary
Coordinate campus visits, overnight experiences, and shadowing programs for prospective students and families. Serve as the primary point of contact for inquiries, manage communications with approximately 30–40 student tour guides, and ensure a smooth visitor experience through scheduling and detail management. Maintain prospective student data in the University's admissions CRM, prepare visit confirmations, and support daily office operations including mail distribution and financial processes. Respond to in-person, telephone, and email questions while addressing routine concerns and referring complex matters appropriately.
Required Qualifications
- high school diploma or GED
- minimum of two years of clerical experience
- sound judgment
- attention to detail
- ability to manage competing priorities
- ability to work independently
- ability to work collaboratively
- ability to maintain confidentiality
- ability to build positive relationships with students, families, and campus partners
- intermediate computer skills
- data entry
- internet navigation
- common office applications
- ability to respond to in-person, telephone, and email inquiries
- ability to provide professional customer service
- ability to address routine questions and concerns
- ability to refer matters as appropriate
- ability to maintain prospective student and visit information in the University's admissions CRM
- ability to prepare visit communications and confirmations
- ability to monitor follow-up needs
- ability to support daily office operations
- ability to distribute mail
- ability to perform routine administrative processes
- ability to perform routine financial processes
- ability to coordinate individual and group visits
- ability to coordinate overnight experiences
- ability to coordinate shadowing opportunities
- ability to coordinate other visit programs
- ability to work closely with admissions staff
- ability to work closely with faculty
- ability to work closely with coaches
- ability to work closely with student ambassadors
- ability to work closely with academic departments
- ability to work closely with other University partners
- ability to schedule visits
- ability to communicate details
- ability to ensure a smooth visitor experience
- ability to coordinate and communicate regularly with approximately 30–40 student tour guides
- ability to maintain a welcoming, organized, and student-centered admission experience
- ability to serve as a primary point of contact for visitors and campus partners
- ability to provide administrative support to the Office of Undergraduate Admission
- ability to coordinate campus visits for prospective students and families
Desired Qualifications
- undergraduate degree
- experience in undergraduate admission
- experience in campus visit coordination
- experience in another student-facing service environment
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