Admissions Support Specialist
On-site · Virginia Beach, Virginia, United States
Virginia Beach, Virginia, United StatesOn-siteFull TimeMid LevelBachelors DegreeEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
The Admissions Support Specialist at ECPI University engages with prospective students through phone, text, and email, scheduling appointments and providing exceptional customer service. The role requires maintaining accurate records, adherence to university policies and state laws, and knowledge of university offerings. Candidates should have a Bachelor's degree, experience in phone sales, and 3-5 years in customer service roles with strong communication and computer skills.
Required Qualifications
- Bachelor’s degree preferred
- Three to five years of successful work experience in a position requiring medium to heavy customer service interaction
Desired Qualifications
- Experience in phone sales, including appointment setting and commitment to follow-up skills
- Database entry and reporting or CRM system experience
- Ability to work flexible schedule including nights and weekends
- Excellent oral and written communication skills
- Effective computer skills
- Demonstrated ability to work effectively both independently as well as part of a team
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