Admissions Supervisor
$100,000–$120,000 year
On-siteDelray Beach, Florida, United States
Job Summary
Oversee the admissions process from initial inquiry through clinical approval, managing inquiries, pre-assessment screenings, and coordination with Business Development, Clinical, and Medical teams. Conduct and supervise pre-assessment screenings to determine client eligibility, verify out-of-network insurance benefits, and ensure accurate documentation within Salesforce and CTM. Coordinate scheduling, transportation, and intake logistics while maintaining relationships with referral sources and providing coaching to the admissions team. Monitor lead activity, conversion metrics, and census data to assist leadership with performance tracking and referral pattern analysis. Remain available on an on-call basis to address after-hours admissions needs and ensure compliance with HIPAA and regulatory requirements.
Required Qualifications
- Previous experience in substance use disorder and mental health treatment
- Behavioral health admissions experience
- Experience working with out-of-network insurance
- Strong understanding of insurance verification, benefits, deductibles, out-of-pocket expenses, and financial considerations related to behavioral health admissions
- Salesforce experience
- CTM (CallTrackingMetrics) experience
- High school diploma or equivalent
- Ability to communicate effectively and compassionately with individuals and families who may be experiencing a crisis
- Strong leadership, organizational, and team-management skills
- Excellent verbal and written communication skills
- Strong attention to detail and commitment to accurate CRM and admissions documentation
- Ability to analyze admissions activity, conversion rates, referral patterns, and other performance metrics
- Ability to work collaboratively with clinical, medical, operations, financial, and business development teams
- Ability to maintain confidentiality and comply with HIPAA and other applicable regulatory requirements
- Comfortable working in a fast-paced, performance-driven behavioral healthcare environment
- Ability and willingness to participate in an on-call rotation and respond to admissions needs outside normal business hours as required
Desired Qualifications
- Previous supervisory, management, or admissions leadership experience
- College degree
- Demonstrated ability to manage the admissions process from initial inquiry through admission
- Experience managing and converting incoming admissions leads
- Strong understanding of behavioral health and substance use treatment terminology and levels of care
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