Admissions Specialist
$55,000–$75,000 year
Remote · United States
United StatesRemoteFull Time$55,000–$75,000 yearMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Admissions Specialist responsible for engaging prospective patients via calls, emails, and web inquiries, guiding them through the admissions process, explaining insurance and payment options, and driving enrollment while meeting monthly targets. Must maintain detailed CRM records (HubSpot), collaborate with cross-functional teams, protect patient data per HIPAA, and deliver compassionate, trauma-informed service to prospective patients seeking life-changing mental health care.
Required Qualifications
- 2+ years of experience in a sales, admissions, or customer service role — ideally in healthcare, behavioral health, or another mission-driven environment
- Proven ability to hit and exceed monthly performance or sales goals
- Strong communication skills — able to engage and motivate prospective patients toward action in an understanding and supportive way
- Empathy and emotional intelligence to guide sensitive conversations with trauma survivors
- Experience using CRM systems, such as HubSpot, Salesforce, or similar platforms
- Proactive, self-motivated, and driven to improve continuously
- Adaptable to evolving business needs as the company grows and iterates on Admissions processes
- Tech-savvy and quick to learn new systems
- Ability to regularly work 8 AM - 5 PM Pacific Time / 11 AM - 8 PM Eastern Time, Monday-Friday, with occasional weekend availability as business needs require
- Care deeply about improving access to mental health care
- A high school degree or higher degree
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