Admissions Specialist
$40,498–$52,499 year
On-siteVancouver, Washington, United States
Job Summary
Conduct admissions for stray and relinquished animals by following safety protocols, entering data, and completing paperwork while providing prompt in-person and telephone customer service. Manage lost and found programs, assist patrons seeking lost animals, and perform essential animal care as needed. Liaise with animal control officers for intakes and seizures, ensure processes are updated, and actively solicit donations from clients. Maintain accurate kennel and computer records, keep service desk areas clean following disinfection protocols, and promote shelter programs to clients and volunteers. Mentor team members and volunteers, identify community resource programs to reduce intakes, and handle deceased animals securely.
Required Qualifications
- Safely perform physical work for duration of 8-10-hour shift
- Demonstrated ability to safely handle a variety of companion animals
- Minimum two years of animal handling experience
- Minimum one year of customer service experience
- Minimum one year's experience with data entry administration
- Ability to work a flexible schedule that may include weekends, and on-call status
- Demonstrated ability to utilize Microsoft suite of products
- Excellent interpersonal skills with a high degree of social and emotional intelligence
- The ability to work in an emotional field where a positive attitude, sense of humor and understanding how to recognize and address compassion fatigue are essential
- The ability to work collaboratively in a fast-paced environment with diverse populations
- Communicativeness - Effective listening, verbal, and written communication skills
- Written Communication - Meticulous ability to maintain and organize written and computerized records
- Composure - Compassion and confidence when communicating with the public, staff, and volunteers
- Effective Conflict Management skills
- High Standards - Excellent customer service skills that display active listening and a radical sense of hospitality
- Organizing & Planning - Must have effective organizational skills
- Problem Solving & Decision Making
- Additional physical requirements may include occasional lifting of up to fifty pounds with assistance
- This position will require some work on weekends, evenings, and on-call
Desired Qualifications
- The ideal candidate will be a community minded individual who is detail focused, passionate about progressive animal sheltering, and who will see a bright future with a leading shelter in the Pacific Northwest
- Displays interest, enthusiasm, and an affinity for working with people
- Demonstrates an attitude in being of-service, using good judgment, maintaining a positive outlook, and ideally, a sense of humor
- Works well in teams and demonstrates an attitude and commitment to collaboration with a sincere interest in helping others succeed
- Is committed to achieving excellence individually and as a part of the team
- Exhibits adaptability, curiosity, flexibility to change, open to new ideas, and encourages others to recognize changes in work tasks, situations, and environment as an opportunity for transformation
- Is committed to personal and professional development through life-long learning
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