Admissions Specialist
On-siteRoanoke, Virginia, United States
Job Summary
Execute admission paperwork for patients and families, ensuring proper order and filing of all required agreement information. Respond to inquiries by answering related questions, delivering facility details such as room rates and service directories, and scheduling welcome meetings upon signing. Communicate concerns to the Administrator when signers are unavailable, take pictures of newly admitted patients, and update medical records timely. Maintain oversight of resident admission records, assist with telephone connection requests, and uphold customer service expectations while resolving issues with appropriate team members. This role requires flexibility for emergency circumstances and adherence to written instructions.
Required Qualifications
- Must be able to read, write, speak and understand English
- Must possess basic computer skills and be familiar with basic office equipment
- Must possess excellent phone/communication skills
- Strong organizational skills
- Ability to follow written and oral instructions
- Ability to deliver exceptional customer service and assist positively in patient and family experiences
- Flexibility to work as needed in emergency circumstances
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