Admissions Specialist
On-siteAtlanta, Georgia, United States
Job Summary
Welcome and register new and returning customers while accurately entering information into the registration system. Deliver exceptional service through face-to-face interactions, email, and telephone support, resolving inquiries with a solution-oriented approach. Provide accurate information regarding campuses, events, and policies while maintaining inventory levels of registration materials. During markets, lead temporary registration staff by setting expectations, answering questions, and offering coaching. Assist with maintaining an organized, welcoming registration environment and participate in customer experience initiatives to enhance the journey.
Required Qualifications
- High School Diploma or GED
- 1–5 years of customer experience, registration, hospitality, retail, or administrative experience
- demonstrated experience leading, coaching, or providing day-to-day guidance to team members
- White-glove customer service experience
- genuine passion for creating exceptional, personalized experiences and building positive relationships with customers
- Strong judgment, communication, and problem-solving skills
- ability to remain professional, organized, and solution-oriented in a fast-paced environment
- Proficiency with Microsoft Office Suite
- demonstrated ability to learn and navigate multiple business applications, registration platforms, customer databases, and communication systems
- Strong typing and data entry skills
- high degree of accuracy
- Excellent verbal and written communication skills
- Strong organizational skills
- ability to manage multiple priorities simultaneously
- Ability to remain calm, professional, and customer-focused under pressure
- Demonstrated attention to detail
- commitment to delivering outstanding customer experiences
- Ability to work independently
- collaborating effectively with a team
- Ability to stand, walk, and assist customers for extended periods
- Ability to lift and move registration materials and supplies up to 25 pounds
- Flexibility to work occasional evenings and weekends
Desired Qualifications
- certification or training from a premier service standard program (e.g., The Ritz-Carlton Leadership Center, Disney Institute, or similar hospitality service excellence program)
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