Admissions Representative
On-siteHouston, Texas, United States
Job Summary
Conduct Durable Medical Equipment (DME) intake through the Brightree database and coordinate the New Product Request process. Manage Customer Service helpdesk activities, including obtaining patient referrals, insurance authorizations, and prescriber orders. Maintain ongoing patient information, process paperwork for billing, and coordinate evening deliveries and specialized organization intakes. Address billing or service complaints and refer service failures for investigation. Support evening and Saturday on-call staff as rotation requires. Perform duties of the Coordinator of the Day and coordinate activities within the fast-paced, high-energy Customer Service department.
Required Qualifications
- High school diploma or 1-6 months of related experience and/or training, or an equivalent combination of education and experience
- Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills
- A high level of initiative combined with a customer service mentality
Desired Qualifications
- Durable medical equipment (DME) intake/ admissions experience
- Experience in Brightree EHR
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