Admissions Director
On-siteAnaheim, California, United States
Job Summary
Assess inquiries and respond to referrers immediately via phone, fax, and walk-in channels. Facilitate admission decisions, coordinate tours and the sales process, and ensure proper paperwork completion. Meet census goals by coordinating customer flow with the interdisciplinary team and network entities. Conduct follow-ups on unconverted inquiries and maintain accurate records of available beds and resident data. Admit, transfer, and discharge residents in accordance with established policies while communicating admission criteria to families and referral sources. Submit statistics on customer flow, pending inquiries, and denials to the corporate office.
Required Qualifications
- Knowledge of Skilled Nursing Admission practices, processes, and policies
- Must possess the ability to make independent decisions when circumstances warrant such action
- Must possess the ability to deal tactfully with personnel, residents, visitors, and the general public
- Must be calm and level-headed in emergencies
- Must be well-groomed
- Must possess the ability to work harmoniously with other personnel
- Must possess the ability to minimize waste of supplies, misuse of equipment
- Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing admission practices
- Be able to follow written and oral instructions
- Must be knowledgeable in the use of computers, data input and output
- Must have patience, tact, cheerful disposition and enthusiasm
- Must be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning
- Must not pose a direct threat to the health or safety of other individuals in the workplace
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