Admissions Director (86000)
On-siteHouston, Texas, United States
Job Summary
Manage admission systems by overseeing the Admissions Coordinator, sales, and business development teams while building relationships with hospital liaisons and community referral sources. Ensure smooth patient transitions by completing admission agreements, welcome packets, and daily preadmission reservations. Direct facility sales efforts through internal committee meetings, developing 30/60/90-day plans, and conducting facility tours or by appointment. Screen potential residents using clinical and financial grids, respond to hospital inquiries within 30 minutes, and maintain customer service QA forms. Participate in on-call duty and attend daily huddle calls to provide admission and promotional activity updates to department heads.
Required Qualifications
- Must possess excellent customer service and interpersonal skills
- Must understand and be able to explain products, services and benefits offered by facility to referral sources, potential residents family members and other inquirers
- Be able to review a potential resident's chart and explain to a licensed nurse some of the reasons the facility would or would not be able to admit the potential resident
- Read and familiarize self with Nursing Home regulations
- Read and understand the past facility surveys and 5-star rating system and be able to explain to the Administrator how you would explain the survey process and results along with the 5-star rating system to both a potential resident family and also to the referral source
- To able to understand and explain financial eligibility to a referral source, potential referral or a family member
- Be an active member in community clubs or association specific to facility resident population
- Stay current and familiarize self with current healthcare and community trends including but not limited to Alternative Payment Models and changes in accounts, competitors or healthcare community
- Input demographic, financial and waitlist information into Electronic Medical Director for all referrals
- Maintain and update Admissions Team Meeting form daily in the absence of an Admissions Coordinator
- Participates in off hour, holiday and weekend on call duty as assigned
- Must be out of the facility 75% conducting sales calls, attending business development events and screening referrals for potential admission
- The sales staff should be responsive to calls from hospitals regarding potential admissions and respond to these calls within 30 minutes
- Must be able to lift 1-25 lbs
- Must be able to lift 25-50 lbs
- Must be able to lift 50+ lbs
- Must be able to carry 1-25 lbs
- Must be able to carry 25-50 lbs
- Must be able to carry 50+ lbs
- Must be able to push/pull 1-25 lbs
- Must be able to push/pull 25-50 lbs
- Must be able to push/pull 50+ lbs
- Must be able to slide/transfer 1-25 lbs
- Must be able to slide/transfer 25-50 lbs
- Must be able to slide/transfer 50+ lbs
- Must be able to stand
- Must be able to sit
- Must be able to walk
- Must be able to speak
- Must be able to drive
- Must be able to balance/climb
- Must be able to stoop/kneel
- Must be able to crouch/crawl
- Must be able to reach
- Must be able to hear/listen
- Must be able to see
- Must be able to turn/twist/lean
Desired Qualifications
- High School diploma, Bachelor's Degree in Marketing, Business, or other related field is desired
- Experience working in a skilled nursing facility is desired
- The ideal candidate will have problem solving and decision making abilities
- Will possess the ability to work well with an interdisciplinary team
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