Admissions Coordinator

Maintain admissions guidelines, policies, and procedures while serving as the primary contact for walk-in, phone, and electronic inquiries. Conduct facility tours for prospective residents, families, and referral sources, and promote programs through internal and external marketing efforts. Manage electronic inquiries, Medicare information, and room rates; verify financial and insurance eligibility and screen residents for admission appropriateness. Coordinate with hospitals, nursing staff, and e-discharge systems to gather clinical information, communicate with social services and insurance providers, and prepare resident rooms prior to admission. Meet with families to complete paperwork accurately, participate in morning meetings and census development, and build relationships with referral sources. Address resident and family concerns with professionalism and empathy, assist with transition day coordination, and follow up post-admission.