Admissions Coordinator - Heartland Boys Academy
On-siteNebo, Kentucky, United States
Job Summary
Serve as the first point of contact for prospective participants, caregivers, and community partners, responding to inquiries via phone, email, and online platforms with professionalism and warmth. Facilitate the intake process by reviewing applications, conducting eligibility screenings, and coordinating interviews while maintaining accurate, confidential records in compliance with HIPAA and FERPA. Coordinate with internal teams to ensure timely onboarding for new participants and develop tracking systems to monitor inquiry statuses and admission outcomes. Participate in staff meetings and training sessions as needed. This role supports Heartland Boys Academy's trauma-informed, culturally responsive approach to youth services within a serene lake community in Nebo, KY.
Required Qualifications
- Bachelor's degree in marketing, communications, social work, education, psychology, public health, or a related field (or equivalent experience)
- Minimum of 2 years of experience in admissions, youth services, nonprofit coordination, or a related field
- Strong interpersonal and communication skills, with a trauma-informed and culturally responsive approach
- Ability to manage sensitive information with discretion and maintain confidentiality
- Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously
- Proficient in Google Workspace, and CRM or case management systems (e.g., Salesforce, Apricot)
- Ability to be teachable and a strong team player, always working for the goals of the organization and the families we serve
- Passion for working with youth, families, and putting hope within reach
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