Admissions Coordinator
On-siteDickson, Tennessee, United States
Dickson, Tennessee, United StatesOn-sitePart TimeSmall
Part TimeSmall
Job Summary
Coordinate admissions by obtaining documentation from prospective patients, answering calls, and coaching families on treatment expectations. Manage the fax referral inbox by verifying insurance, forwarding records within an hour, and tracking denials for case management updates. Utilize VOBS and Hansei to verify coverage, score calls, and maintain rapport with referral sources while following HIPAA and 42CFR policies. Assist with patient retention and initial intake screenings, ensuring all medical approvals are processed before scheduling. Weekend, evening, and on-call work may be required.
Required Qualifications
- Ability to obtain all necessary information and documentation from prospective patients
- Ability to coach prospective patients on what to expect in treatment
- Ability to answer questions of the patient/family/referent
- Ability to support the patient in the decision to receive treatment
- Ability to work closely with business development representatives
- Ability to answer incoming calls from prospective patients, families, and referral sources
- Ability to maintain a positive rapport with referral sources
- Ability to communicate effectively with referral sources during admissions process
- Ability to obtain medical and clinical approval of prospective patients based on medical documentation
- Ability to manage incoming fax referrals inbox
- Ability to check insurance before sending referrals to medical for review
- Ability to contact case manager/referral source to let them know the referral has been received and being sent over for review
- Ability to notify referral source if we cannot accept the insurance
- Ability to forward all records faxed in within an hour during business hours
- Ability to monitor throughout the day real time with a threshold of at least every hour
- Ability to follow up on leads that were unable to be reached or make contact with
- Ability to note any attempts and updates on lead follow-ups
- Ability to use VOBS and Hansei to verify insurance coverage and benefits
- Ability to ensure case management is updated on denials
- Ability to provide options of helping with referral
- Ability to schedule Zoom calls
- Ability to request additional records based on medical feedback
- Ability to schedule patients if ready
- Ability to routinely call referrals and hospitals for relationship development
- Ability to score phone calls
- Ability to assist with patient retention efforts
- Ability to uphold policies and procedures related to patient confidentiality under HIPAA and 42CFR
- Ability to work weekends, evenings, and on-call
- Ability to complete Initial Intake screenings
- Ability to re-verify insurance once client arrives
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