Admission Team Lead
$33,280–$33,280 year
On-site · Mount Dora, Florida, United States
Job Summary
Lead and oversee daily admissions, ticketing, and guest entry operations; serve as primary point of contact for admissions staff during shifts; coach and train new admissions staff on procedures, technology, and customer service standards; troubleshoot ticketing, POS, and technology issues; manage guest flow and wait times to create a smooth, welcoming experience; address guest concerns and inquiries; assist guests with ticket purchases, memberships, and event information; monitor cash handling procedures and ensure accuracy; support special events and seasonal attractions; step into admissions and guest service roles during peak attendance periods.
Required Qualifications
- Previous experience in customer service, hospitality, retail, attractions, or admissions preferred.
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