ADMINISTRATOR L3
On-sitePune, Maharashtra, India
Pune, Maharashtra, IndiaOn-siteFull TimeMid LevelEnterprise
Full TimeMid LevelEnterprise
Job Summary
Administrator L3 role focusing on triaging and resolving priority incident tickets (P2/P3) and service requests, documenting observations and root causes to support mitigation efforts, monitoring SLA timelines, and participating in service review meetings with clients and internal teams. Responsibilities include logging incidents, documenting root causes, fulfilling software/hardware/network service requests within defined SLAs, creating and presenting change requests with rollback plans, and contributing to incident analysis and ongoing service improvement through action plans to reduce repeat incidents.
Required Qualifications
- 3-5 Years Experience in IT incident management or related role
- Experience triaging and resolving priority incident tickets (P2/P3)
- Experience fulfilling software/hardware/network service requests within SLAs
- Experience monitoring SLA timelines and participating in service review meetings
- Experience creating and executing change requests with rollback plans
- Experience incident analysis and root cause analysis for mitigation and service improvement
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