ADMINISTRATOR L2
$37,500–$83,600 year
On-site · Minneapolis, Minnesota, United States
Job Summary
Provide Level 2 desktop support in an enterprise environment with focus on high SLA adherence and asset lifecycle management. Handle escalations for desktop, laptop, and Mac devices; troubleshoot Windows/Mac OS, O365, VPN, and network issues. Support Autopilot imaging, device provisioning, and secure builds; ensure SLA compliance and proactive handling of high priority tickets. Provide VIP and executive support with quick turnaround. Manage ticketing tools, incidents, requests, and problem tickets. Administer SCCM, Intune, and JAMF for software deployment, patching, and compliance; coordinate with Field Services/Dispatch for onsite support; manage onboarding/offboarding, asset readiness, user setup, and asset lifecycle tasks including allocation, tracking, reconciliation, audits, and disposal. Maintain accurate inventory records across systems/tools and create/update SOPs and knowledge articles. Technical skills include Windows 10/11, macOS, Office 365/Outlook/Teams/OneDrive, SCCM, Intune, Autopilot, JAMF, Active Directory, Azure AD, VPN, DNS, DHCP basics, and endpoint security (BitLocker, Secure Boot). Process and soft skills emphasize ITIL, strong communication with US users, VIP user handling, ownership, SLA-driven mindset, and documentation/reports.
Required Qualifications
- 4–6 years in Desktop Support (enterprise environment)
- Mandatory Skills: Desktop Support
- Experience: 1-3 Years
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