ADMINISTRATOR L1

Administrator L1 providing first-line IT support by triaging and resolving standard incident tickets (P5/P4), documenting incidents, tracking their status, and monitoring alerts to ensure timely and accurate resolutions per defined procedures. Responsibilities include triaging and resolving tickets, monitoring SLA timelines across the ticket lifecycle, and submitting reports for SLA adherence. Requires desktop support skills and familiarity with incident management processes. Location: Mumbai, India (office-based).