Administrator

Policy Services Administrator responsible for managing policy amendments, handling inbound customer calls and communications, processing secure phone payments, maintaining accurate records, meeting service levels, supporting shared mailboxes, collaborating with Policy Services and Claims teams, and assisting with group enrolment changes. The role operates in a remote-first, hybrid UK environment, with structured training and development, and exposes the candidate to international healthcare and insurance products. Key duties emphasize efficient, accurate handling of policy changes, customer communication, documentation, and contributing to broader administrative tasks and team projects.