Administrator, Exams (Permanent, full-Time)
$60,831–$60,831 year
HybridRichmond, British Columbia, Canada
Job Summary
Manage incoming exam queries and requests from training providers while scheduling individual and group examinations, verifying eligibility, and arranging materials for out-of-province apprentices. Mark examinations, perform initial quality assurance reviews, and resolve first-level anomalies or escalate content concerns to Program Standards. Distribute results to internal and external contacts, secure physical and electronic materials, and activate or deactivate exam versions as directed. Provide exam day support to invigilators, respond to partner questions, and act as a backup for other Assessments department roles. Serve as a liaison between Assessment and IT departments to identify system issues, recommend improvements, and validate technical solutions impacting scheduling and marking.
Required Qualifications
- Highschool diploma or equivalent
- Intermediate proficiency with MS Office programs: Word, Excel, PowerPoint
- Ability to work independently with minimal supervision
- Ability to work in a team environment
- Strong ability to adapt to changing priorities
- Previous customer service and data entry experience
- Ability to lift up to 25lbs
- Ability to effectively deal with a wide audience including internal and external stakeholders in a professional manner
- Self-management
- Initiative
- Administration with attention to detail
- Multi-tasking
- Time management and prioritizing
- Communication, both written and verbal
- Problem solving and good judgment
- Interpersonal skills
- Conflict resolution
Desired Qualifications
- Post-secondary education in Business Administration
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