Administrative Support Specialist (Medical Office Specialist)- Health Department

The Administrative Support Specialist is responsible for supporting unit functions in the Unified Government Public Health Department, acting as the first point of contact for diverse patients and medical professionals. Responsibilities include scheduling appointments, answering phone inquiries, assisting with patient check-in/out, verifying insurance eligibility, auditing charges, managing record release requests, and assisting with clinical documentation within an EMR system. The role also involves training new staff, compiling information for reports, and completing timekeeping for unit staff. Strong organizational, critical thinking, and communication skills are required, along with the ability to multitask in a fast-paced environment.